Enhance Your Phoenix Event with Custom Catering

2023 Catering/Conference Service Information & Policies

FOOD AND BEVERAGE

Due to health regulations, liquor ordinance and liability insurance, it is required that all food and beverage be purchased through the Crowne Plaza Phoenix Airport Hotel. As a licensee, the Crowne Plaza Phoenix Airport Hotel is responsible to abide by regulations enforced by the Arizona State Liquor Commission, including not serving anyone under the age of 21 or serving any obviously intoxicated person.

MENU SELECTIONS

Our Chef has created a variety of menu selections to choose from. Menu selections should be submitted to the Conference Services/Catering Manager. Your Conference Services Manager would be pleased to customize a menu to your specific requirements. Please inquire about offering a choice of entrée to your guests. There is a limit based on your number of guests and all will be charged at the price of the highest priced entrée.

GUARANTEE POLICY

Please be aware that there is a minimum guarantee of guests for this room. If your guarantee falls below this minimum number, you will still be charged for guests at the full menu price. Should your expected attendance increase, please contact the Catering Department as soon as possible so that we may best plan for you and your guests. An exact count of guests to be served is required five (5) business days prior to your function. If the guarantee is not received three business days prior, the highest number of your estimated count will be used as your guarantee. Once received, the guarantee may not be lowered. You will be charged for the guarantee, minimum guarantee or the actual attendance, whichever is greater. Additional charges for guests over the guarantee are due and payable at the time of the event. If offering a choice of entrée to your guests, the exact count of each entree is also required five (5) business days in advance. We will be pleased to provide seating for an additional 3% beyond the guaranteed number.

SERVICE CHARGE AND ARIZONA STATE SALES TAX

A twenty-three percent (23%) taxable service charge and the applicable state sales tax will be added by the Hotel to all food and beverage, Audio Visual, and Room Rental charges.

SURCHARGES

There is a minimum requirement of 20 guests for all breakfast, lunch and dinner buffets.

All Cash Bar setups require a bartender and Cashier. There is a bartender fee of $100.00 per bartender.

Selected buffet items require an attendant fee of $100.00 each. Extensive set-up may require additional labor fees.

FUNCTION SPACE

Established times on Banquet Event Orders are followed per this agreement. The client is responsible for abiding by these schedules as the Hotel may have commitments of function space either prior to or following the arranged program.

DAMAGES

The client agrees to be responsible for any damages to the premises caused by the group attendees or any vendors contracted by the group.

CLEANUP

Appropriate labor charges will apply to events if more than standard cleanup is required at the conclusion of the event (i.e. trash, confetti, cartons, rice, etc.).

SIGNS AND DISPLAYS

Pre-approved signs are permitted in registration areas, the lobby and immediately outside private function rooms only.

The Hotel will not allow any items to be affixed to walls, floors or ceilings of rooms without prior approval. Please consult with your Conference Services Manager for any assistance required.

SPECIAL SERVICES

Our Conference Services Team will be delighted to discuss with you any needs for your particular function such as floral arrangements, theme parties, specialty linen, entertainment, and transportation. These and other services will be provided at a pre-arranged fee.

AUDIO VISUAL

A wide range of audio visual equipment and services are available through our preferred audio visual company, Encore. They will be pleased to secure the equipment best suited to your needs and specifications. Please review your Encore quote for cancellations.

The Hotel must be notified, in advance, of any outside company or producer coming on property.

Any damage attributed to an outside company or producer will be the responsibility of the contracted client.

ELECTRICAL REQUIREMENTS

The Hotel requires all electrical service needs to be submitted to the Conference Services office no later than (30) thirty days prior to the function. Please consult your Conference Services Manager for electrical pricing.

EXHIBITS

For exhibits displays/booths, arrangements for exhibit materials and drayage must be made with an off-property exhibit company for delivery on "move-in day" and removal on "move-out day".

For exhibit tables (6'x30") of more than ten (10), a charge of $35.00 + tax per exhibit table (6' x 30" skirted tables)/per day will apply.

Your Conference Services Manager will provide assistance to outside vendors who are providing services and materials for your functions.

SECURITY

The Hotel will not assume responsibility for any damages or losses due to any merchandise or articles left or sent into the Hotel prior to, during, or following your banquet or meeting. Arrangements may be made in advance for security of exhibits, merchandise or articles set up for display prior to or during the planned event. The hotel may require that you provide security for your event.

Private security may be arranged through your Conference Services Manager at a pre-arranged fee per guard per hour charge.

SHIPMENT OF PACKAGES/PARCELS

Packages for meetings may be delivered to the Hotel three business days prior to the date of the function. The meeting names, date of function, client's name and the Conference Services Manager's name should be included on all packages to ensure proper delivery. The hotel does not have a loading dock so pallets or heavy/larger deliveries require a lift gate on the delivery truck. A $5.00 per box charge will be assessed for all packages received and there is a $100.00 fee per pallet.